Food and Beverage - Fairmont Jasper Park Lodge

POSITION:                                        SERVER
Status of Position:                          Permanent

SCOPE AND GENERAL PURPOSE:
Your role is to consistently demonstrate a high level of professionalism and deliver an experience that will create lasting memories for our guests and exceed their expectations.

RESPONSIBILITIES:

Ensuring our core standards are delivered
Greeting our guests on arrival and welcome them to the restaurant, to thank them for their patronage
Providing friendly, efficient food & beverage service
Ensuring efficient and professional service delivery of all selected menu items
Bussing and resetting tables as required
Reporting any irregularities or comments from our guests
Consistently exceeding guest expectations
Ensuring surrounding colleagues are working safely

QUALIFICATIONS:

Food & beverage experience
Good communication, organizational & leadership skills
Team player
POS Micros experience an asset
Work well under pressure in a fast paced environment
Reliable and responsible

ENVIRONMENTAL RESPONSIBILITIES:

To sort clearing trays into garbage, compost and recycling

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; walking: 6-8 hr/day; standing: 6-8 hr/day; bending/reaching: 4-6 hr/day; pushing/pulling: 4-6 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: medium; environmental stress: busy atmosphere.

POSITION:                                          JR. SERVER
Status of the Position:                           Permanent

SCOPE AND GENERAL PURPOSE:
An entry-level developmental position to Food and Beverage. To provide support to existing service staff and to demonstrate a high level of professionalism and to assist all serving staff where needed.

RESPONSIBILITIES:

Ensuring cleanliness of the dining room, including vacuuming
Resetting and bussing tables & service stations
Working closely with servers & bartenders
Running food items to the servers stations
Setting, restocking and tear down of buffets
Assisting in all meal period buffet and plated service
Greeting and seating guests
Pouring of juices, coffee and alcoholic beverages

QUALIFICATIONS:

Food and beverage experience an asset
Good organizational skills
Good physical condition
Reliable and responsible
Passionate about service and hospitality
Customer Service experience mandatory
Willingness to learn
Well spoken
Outgoing
Neat and Professional appearance

ENVIRONMENTAL RESPONSIBILITIES:
To ensure all recyclable materials are properly sorted and taken to appropriate designated recycling areas. This will include bottles, cans, paper, cardboard, plastics and compost.

POSITION:                                        CAPTAIN SERVER
DEPARTMENT:                                In Room Dining
STATUS OF POSITION:                   Permanent

RESPONSIBILITIES:

Reports directly to the In Room Dining & Assistant In Room Dining Manager
Responsible, when scheduled, for the direct supervision of the Lodges' In Room Dining department in conjunction with the Manager & Assistant Manager
Building and maintaining a high level of customer service and staff morale through outlet promotions and staff incentive programs
Taking an active role in assisting the outlet trainer with the training and development of new and existing staff in accordance with Fairmont Hotels & Resorts and outlet standards
Ensure that Fairmont Hotels and Resorts core standards and Jasper Park Lodges service standards are maintained and followed at all times
Maintain a high level of cleanliness, sanitation, and safety within the In Room Dining in accordance with health regulations and Jasper Park Lodge’s health and safety responsibilities
Ensure that the outlet is operating within the confines of the ALCB regulations
Help the Managers develop action plans to improve outlet performance
Become an active member of a Jasper Park Lodge committee
Through management coaching, be able to analyze and understand financial documents in attempts to maximize outlet performance

QUALIFICATIONS:

Minimum two years' experience in a full scale restaurant or In Room Dining including 6 months supervisory experience
Beverage operation experience an asset
Knowledge of MS applications and Lotus an asset
Must be responsible and reliable
Excellent organizational & leadership skills
Must be self-motivated
Previous supervisory experience preferred
Meet the minimum expectations of the Gallup Front of House Perceiver Interview

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; Walking: 6-8 hr/day; Standing: 6-8 hr/day; Bending/Reaching: 4-6 hr/day; Pushing/pulling: 4-6 hr/day; Physical Effort: does not lift weights over 50 lbs; Visual Effort: medium; Environmental Stress: busy atmosphere, outdoors.

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers License along with their internal application form.

POSITION: HOST/ESS
Status of position: Permanent

SCOPE AND GENERAL PURPOSE:
To acknowledge and greet guests immediately upon arrival to the Restaurant.

RESPONSIBILITIES:

Greet and escort guests to their table
Coordinate the whole dining room
Organizing reservations on a daily basis by using RSVip
Work closely with servers and buspersons providing assistance as required

QUALIFICATIONS:

Must be professional at all times
Enthusiastic team player
Excellent communication and listening skills
Excellent organizational skills
Able to work in fast paced environment
Previous Food & Beverage experience an asset

ENVIRONMENT RESPONSIBILITES:
To ensure all recyclable materials are properly sorted and taken to appropriate designated recycling areas. This will include bottles, cans, paper, cardboard, plastics and compost.

Physical demands:
Sitting: 0-1 hr/day; walking: 6-8 hr/day; standing: 6-8 hr/day; bending/reaching: 4-6 hr/day; pushing/pulling: 4-6 hr/day; physical effort: does not lift weights over 50lbs; visual effort: medium; environmental stress: busy atmosphere.

POSITION:                                        Fitzhugh’s Attendant
DEPARTMENT:                                 Fitzhugh’s

RESPONSIBILITIES:

Providing helpful, efficient retail services in accordance with Fairmont Hotel and Resorts, Jasper Park Lodges standards
Accountable for all sales and revenues and reporting a daily inventory
Ensure that Fairmont Hotels and Resorts core standards and Jasper Park Lodges service standards are maintained and followed at all times
Maintain a high level of cleanliness, sanitation, and safety at all times
Ensure that the outlet is operating within the confines of the ALCB regulations
Preparation of speciality coffee and service of items “to go”
Selling merchandise
Attractively displaying merchandise
Handle cash transactions

QUALIFICATIONS:

Previous Food & Beverage and/or retail experience required
Excellent communication and interpersonal skills
Excellent organizational skills required
Must be self motivated, flexible and able to work various shifts
Must be able to work well under pressure and in a fast paced environment
Must possess a profession and positive manner at all times

PHYSICAL DEMANDS:

Sitting: 0-1 hr/day; Walking: 6-8 hr/day; Standing: 6-8 hr/day; Bending/Reaching: 4-6 hr/day; Pushing/pulling: 4-6 hr/day; Physical Effort: does not lift weights over 50 lbs; Visual Effort: medium; Environmental Stress: busy atmosphere.

POSITION: BARTENDER
Status of Position: Permanent

RESPONSIBILITIES:

Carry out beverage service as per Fairmont Hotels & Resorts standards
Ensure that only a quality beverage product is being served
To provide professional and efficient food & beverage service
To process guest checks in a timely and efficient manner
Maintain a safe and sanitary work environment
To bus and reset tables as required
To ensure cleanliness of bar
To do daily inventory reporting and other administrative skills as required
Greeting and welcoming guests to the outlet and to thank them for their patronage

QUALIFICATIONS:

Successful completion of bartending course is an asset
Food and Beverage training is an asset
Prior bartending experience is an asset
Good organizational skills
Good verbal communication skills
Able to work in a fast paced, busy environment
Beverage experience
Good knowledge of food & beverage products including cocktails, beers and other bar products
Must feel comfortable under pressure
Must possess a Valid Drivers License**

ENVIRONMENT RESPONSIBILITES:
To ensure all recyclable materials are properly sorted and taken to appropriate designated recycling areas. This will include bottles, cans, paper, cardboard, plastics and compost.

PHYSICAL DEMANDS:
Walking: 6-8 hr/day; Standing: 6-8 hr/day; Sitting: 0-1 hr/day; Bending/Reaching: 3-5 hr/day; Pushing/Pulling: 2-4 hr/day; Physical Effort: Lifting more than 10 times/day, Does not lift more than 60 lbs; Visual Effort: High - Micros work; Environmental Stress: High - inside/outside work

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITION: Bus Person
Status of Position: Permanent

RESPONSIBILITIES:

Resetting and bussing tables
Working closely and assisting Servers when necessary
Running food items to the restaurant

QUALIFICATIONS:

Food and beverage training
Good organizational skills
Good physical condition
Be able to work well under pressure in a fast paced, unsupervised environment
Good communication skills
Positive attitude
Team player
Professional attitude with an understanding of a fine dining environment

PHYSICAL DEMANDS:

Sitting: 0-1 hr/day; walking: 6-8 hr/day; standing: 6-8 hr/day; bending/reaching: 4-6 hr/day; pushing/pushing: 4-6 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: medium; environmental stress: busy atmosphere.

POSITION: Captain Server
Status of Position: Permanent

Reporting to the Managers, the Captain Server will be responsible for the day-to-day support of the Department.

RESPONSIBILITIES:

Assist the banquet managers in their functions
Lead a team of servers
To co-ordinate, organize, help and give proper assistance to servers
Ensure that all aspects of the dining room/banquet facilities are ready
Ensure all food stations, both in back and front of the house are set and maintained properly
Work safely and display safe work habits at all times
Maximize productivity and efficiency of service staff
To serve on the floor when required
Work directly with Managers to ensure all areas are set and ready prior to service
Assist in the continuous maintenance of the training manual for the service staff and its requirements

QUALIFICATIONS:

Food & Beverage service experience required
Excellent organizational & leadership skills
Must be self-motivated
Previous supervisory experience preferred
Must possess a Valid Alberta Drivers License**

ENVIRONMENT RESPONSIBILITES:

To ensure all recyclable materials are properly sorted and taken to appropriate designated recycling areas. This will include bottles, cans, paper, cardboard, plastics and compost.
Responsible for turning off all room lights after functions

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITIONS:                          CASHIER
DEPARTMENT:                     Staff Cafeteria
STATUS OF POSITION:        Permanent

RESPONSIBILITIES:

Report Directly to Chief Steward/Assistant Chief Steward
Responsible for daily float and remittance.
Work closely with stewarding attendants to ensure Staff Cafeteria is clean at all times
Cleanliness and organization of stewarding area, kitchens and Staff Cafeteria sections
Maintain cleanliness of all wares/cutlery of hotel
To ensure plates, cups, glasses, silverware, pots & all cooking utensils are cleaned using the appropriate machinery
Removal of garbage/compost from kitchen
Supplying equipment requirements for kitchen and outlets
Assistance with Inventory and analysis, breakage control
Responsible for daily internal requisition of wares, paper products, .etc

QUALIFICATIONS:

Good physical condition
Strong organizational skills
Able to work in fast paced environment
Knowledge of Stewarding an asset
Must have experience using Micros POS system
Previous cash handling experience necessary

ENVIRONMENTAL RESPONSIBILITES:

Ensure that garbage/compost is kept separate
Ensure boxes are brought to proper recycling bins
Ensure that the water in the dishwashing machine is changed regularly and as scheduled to ensure that proper dosages of chemicals are dispensed into machines
Ensure that water is shut off when not in use

PHYSICAL DEMANDS:
Standing: 6-8 hr/day; sitting: 0-1 hr/day; walking: 6-8 hr/day; bending/reaching: 2-3 hr/day; pushing/pulling: 2-3 hr/day; physical effort: high - does not lift more than 70 lbs; visual effort: medium – must have attention to detail in regards to the cleanliness of the staff cafeteria; environmental stress: high - hot, loud, work with chemicals and hot water occasionally, must be willing to get hands dirty, very busy environment.