Fairmont Jasper Park Lodge - recruiting web site

POSITION:                            PLAYERS ASSISTANT
DEPARTMENT:                    Golf
Status:                                 Seasonal

RESPONSIBILITIES:
Reporting to the Director of Golf the Players Assistant will be responsible for:

Meeting and exceeding guest’s expectations of Canada’s #1 Golf Resort
To monitor the pace of play on the golf course
In a positive and friendly manner introduce yourself as the Player Assistant for the day
Help players locate wayward golf balls
Cleanliness of the golf course
Check water coolers and cups
Repair all ropes and stakes used for cart direction
Carts are to be kept on the paths on all Par 3’s
Ensure the Starter’s Clocks are properly set on each of the water coolers
All radio communication must be delivered in a professional manner
In the event of an accident or medical emergency the Player Assistant must inform the Golf Shop
Elk Problems. Move elk into areas where they will not have direct encounters with golfers
Report any course problems such as course damage, leaky sprinklers, missing tee markers or any other general maintenance that might be required

QUALIFICATIONS:

Must be knowledgeable about the game of golf (understands concept of speed of play, appropriate etiquette and acceptable behaviour on a golf course)
Must be able to work in a fast paced environment
Must have exceptional communication skills
Must be able to work independently
Must be able to handle confrontation comfortably
Must be mature, reliable and outgoing
Must be capable of performing minor maintenance on course (hammering in stakes, moving ropes, etc)
Must enjoy working outdoors and in all weather conditions
All cart drivers must have a Valid Alberta Drivers License**

PHYSICAL DEMANDS:
Sitting: 5-6 hr/day; Walking: 2-3 hr/day; Standing: 1-2 hr/day; Bending/Reaching: 1-2 hr/day; Pushing/pulling: 1 hr/day; Physical Effort: does not lift weights more than 50 lbs.; Visual Effort: high, watching/searching for golf balls & monitoring play; Environmental Stress: busy atmosphere.

Candidates should be fit enough to be in and out of a golf cart for a shift duration of up to eight hours

ENVIRONMENTAL RESPONSIBILITIES:

Removing litter and cigarette butts from golf course
Ensure all recyclable containers get placed in their appropriate receptacles
Ensure the safe interaction of guest and wildlife encounters on the golf course (ie. Elk, bears, etc.)

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITION:                             GROUNDS LABORER
DEPARTMENT:                       Grounds
STATUS:                                 Seasonal

SCOPE & GENERAL PURPOSE:
Maintain the golf course & property landscape to world-class standards. To provide interior plants & decorations for guest facilities. Maintain the properties’ paths, roads, trails, decks, signs and etc. ensuring public and staff safety.

RESPONSIBILITIES:

Maintaining flower beds, landscape plantings indoor & out
Mowing, trimming, watering all turf areas on the resort
Preparation of landscape areas for repair or construction
Cleaning of the property - litter, animal waste, recycling, hazard trees and yard debris
Planting, fertilizer and pesticide usage on a periodic basis
Treatment of non-native plants and nuisance grasses with herbicide
Operation of power tools and equipment while using proper personal protective equipment
Day to day maintenance of the golf course and property
Cleaning of building exteriors and special capital improvement projects
Maintenance of skating rinks and cross-country ski trails during the winter

QUALIFICATIONS:

Individuals who have a desire to excel in the landscape and golf business
Ability to work safely and ensure co-workers are working safely
Trustworthy, reliable, responsible and dependable
Must be in good physical condition
Must be self motivated and able to work independently
CPR and First Aid are assets
Must possess a Valid Alberta Drivers License**

PHYSICAL DEMANDS:
Walking 5-10 km per shift; lifting, bending and pushing throughout an 8-hour shift; Strength and agility to work and operate equipment safely so as not to harm others or the environment.

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITION:                                       GOLFER SERVICES ATTENDANT
DEPARTMENT:                                Golf
Status:                                             Seasonal

SCOPE & GENERAL PURPOSE:

The Golfer Services colleague will provide prompt, friendly service for our members and guests. Duties/responsibilities for Golfer Services are as follows:

RESPONSIBILITIES:

Greet members and guests prior to and after golf
Accurately anticipate and communicate guests needs with other departments through radio headsets
Assist in the organization and set up of golf tournaments under the direction of the front shop
Keep entire front area clean from the club drop area to the back gate (including putting green)
Clean clubs for all guests and members
Be responsible for the rental of clubs and their return
Be responsible for the rental of golf carts and their return
General cleanliness and maintenance of golf carts
Monitor damage to both golf carts and rental clubs (take appropriate action if necessary)
Dispense range balls to members and guests
Keep driving range area clean and organized
Help set up and tear down of golf clinics
Handle customer comments/complaints

QUALIFICATIONS:

Golf knowledge preferred but not mandatory
Must have exceptional communication skills
Must be a team player
Must enjoy working a variety of shifts
Must be physically fit & enjoy working outdoors

ENVIRONMENTAL RESPONSIBILITIES:

Recycling all plastic containers, cans and paper products

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; walking: 6-8 hr/day; standing: 6-8 hr/day; bending/reaching: 4-6 hr/day; pushing/pulling: 4-6 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: medium; environmental stress: busy atmosphere.

Preference may be given to those who submit a photocopy of their Valid Alberta Drivers Licence along with their internal application form.

POSITION:                                       CASHIER (BEVERAGE CART)
DEPARTMENT:                                1st Cup
STATUS OF POSITION:                   Seasonal

RESPONSIBILITIES:

Responsible for food and beverage service on the golf course
To respect the golf ethic rules as outlined by the Golf Course Manager
To provide helpful, efficient Food & Beverage service in accordance with Fairmont Hotels and Resorts, Jasper Park Lodges standard
Will be accountable for all sales and revenues of food & beverage and will provide the Clubhouse Manager with an opening and closing inventory
Must drive the beverage cart in a safe and responsible manner, as outlined by the vehicle policy
Must keep and maintain the beverage cart in an impeccable appearance
Must keep the beverage cart on the golf course, not driving in staff or other areas that are not pertinent to the functions of the beverage cart
May be required to provide Deli service (1st Cup Deli)

QUALIFICATIONS:

Food and beverage experience
Good command of the English language
Excellent organizational and verbal communication skills
Be able to work well under pressure and in a fast paced environment
Experience with a POS system
Must be in good physical condition
Must possess a professional manner at all times
Must be responsible and dependable
Must possess a valid Alberta drivers license **

PHYSICAL DEMANDS:
Sitting: 4-6 hr/day; walking: 0-2 hr/day; standing: 1-2 hr/day; bending/reaching: 1-2 hr/day; pushing/pushing: 0-1 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: high-driving; environmental stress: busy atmosphere as well as working with the elements of the weather

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITION:                                        CASHIER
DEPARTMENT:                                1st Cup
STATUS OF POSITION:                   Seasonal


RESPONSIBILITIES:

Ensure friendly, fast and professional service to guests and golfers
To provide helpful, efficient Food & Beverage service in accordance with Fairmont Hotels and Resorts, Jasper Park Lodges standard
To maintain a clear and clean area both inside the 1st Cup and on the patio BBQ
To balance cash at the end of each shift
May be required to provide on course service (beverage cart)
Responsible for making sandwiches and cocktails for the deli on a daily basis
Provide a daily inventory on food & beverage

QUALIFICATIONS:

Good command of the English language
Excellent organizational and verbal communication skills
Cashier experience an asset
Must be self motivated
Experience with a POS system
Must be independent and able to work without supervision
Must be responsible and dependable
Must possess a professional manner at all times
Must possess a valid Alberta drivers license**

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; walking: 0-1 hr/day; standing: 6-8 hr/day; bending/reaching: 1-2 hr/day; pushing/pushing: 1-2 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: medium; environmental stress: busy atmosphere as well as working with the elements of the weather.

** Important: All applicants MUST submit a photocopy of their
Valid Alberta Drivers Licence along with their internal application form.

POSITION:                                        CAPTAIN SERVER
DEPARTMENT:                                Food and Beverage Golf Course
STATUS OF POSITION:                   Seasonal

RESPONSIBILITIES:
Reporting directly to the Golf Clubhouse Manager, the Captain Servers will oversee the day to day operation of the First Cup Deli as well as being responsible for the Golf Course service beverage cart and the 7th Tee hut.

Building and maintaining a high level of customer service and staff morale through outlet promotions and staff incentive programs
Taking an active role in assisting the supervisor with the training and development of new and existing staff in accordance with Fairmont Hotels & Resorts and outlet standards
Ensure that Fairmont Hotels and Resorts core standards and Jasper Park Lodges service standards are maintained and followed at all times
Maintain a high level of cleanliness, sanitation, and safety within the Food & Beverage areas of the Golf Course in accordance with health regulations and Jasper Park Lodge’s health and safety responsibilities
Ensure that the outlet is operating within the confines of the ALCB regulations
Ensure that scheduling, payroll, banquet billing, Fairmont Hotels & Resorts service standards and inventory levels are all carefully maintained
Ensure a perfect inventory control of the Food & Beverage sales
Help the Managers develop action plans to improve outlet performance
Become an active member of a Jasper Park Lodge committee
Through management coaching, be able to analyze and understand financial documents in attempts to maximize outlet performance

QUALIFICATIONS:

Previous Food & Beverage supervisory experience required
Post secondary education in Hotel/Restaurant Management an asset
Excellent communication and interpersonal skills
Excellent organizational and leadership skills required
Must be self motivated, flexible and able to work various shifts
Completion of Train The Trainer, Interaction Management, & Occupational Certification in Server/Maitre d’ an asset
Current First Aid Certificate an asset

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; Walking: 6-8 hr/day; Standing: 6-8 hr/day; Bending/Reaching: 4-6 hr/day; Pushing/pulling: 4-6 hr/day; Physical Effort: does not lift weights over 50 lbs; Visual Effort: medium; Environmental Stress: busy atmosphere.

POSITION:                                        SERVER
DEPARTMENT:                                1st Cup
STATUS OF POSITION:                   Seasonal

RESPONSIBILITIES:

To professionally greet guests upon arrival and welcome them to the outlet
To provide helpful, efficient Food & Beverage service in accordance with Fairmont Hotels and Resorts, Jasper Park Lodges standard
To provide salesmanship of the 1st Cup menu and beverages in a positive, professional manner
To process guest checks in a timely and efficient manner
To bus and reset tables, set up the 1st Cup BBQ Patio as required
To report any irregularities or comments from our guests
Ensure that a clean, tidy and safe work environment is maintained at all times
May be required to provide on course service (beverage cart)

QUALIFICATIONS:

Able to work with minimal supervision
Food & Beverage experience
Be able to work well under pressure in a fast paced, unsupervised environment
Good physical condition
Good command of the English language
Excellent organizational and verbal communication skills
Positive attitude
Team player
POS knowledge an asset

PHYSICAL DEMANDS:
Sitting: 0-1 hr/day; walking: 6-8 hr/day; standing: 6-8 hr/day; bending/reaching: 4-6 hr/day; pushing/pushing: 4-6 hr/day; physical effort: does not lift weights over 50 lbs; visual effort: medium; environmental stress: busy atmosphere.

POSITION:                             FRONT SHOP/STARTER
DEPARTMENT:                     Golf Course – Front
Status:                                  Seasonal

SCOPE

The Front Shop colleague will provide prompt, friendly service for our members and guests. Responsibilities for the Front Shop, at minimum, are as follows:

RESPONSIBILITIES

Take tee-times for all members and guests via phone and in person.
Check guests in for green fees, carts, range, etc.
Update Starter on any changes to the tee sheet.
Communicate guest requests for other departments via radio head set.
Attractively display merchandise as well as change displays on a regular basis.
Pro-actively sell merchandise and services.
Effectively handle all cash transactions including close out procedures.
Re-stock, fold and tidy golf shop (including locker rooms) on an ongoing basis.
Responsible for inventory control (receiving, monitoring and ordering of stock) to help maximize revenue opportunities.
Control rental and demo club requests.
Handle customer comments/complaints.
Provide general information to members regarding men’s and ladies nights.
Cover the Rocky Mountain Golf Shop, Golfer Services, Starters and Players Assistant’s when necessary.

In addition to the above responsibilities you will be required to fulfill shifts as a Starter on a regular basis. Duties/responsibilities include:

Greeting members and guests on arrival.
Directing “traffic” to appropriate areas (Golf Shop or Golfer Services).
Monitor payment of green fees and services for both members and guests.
Announce over P.A. what members/guests are required at the first tee.
Cross reference and record golf cart numbers to players teeing off.
Record and monitor pace of play.
Communicate necessary information to guests regarding their round on first tee.
Disseminate first tee amenity package including scorecards and course guides.
Ensure first tee and front area are kept clean and free of any litter.

REQUIREMENTS:

Must have exceptional communication skills be, outgoing and professional.
Must have a reasonable understanding of the game of golf.
Must be computer literate.
Must enjoy working shifts and in any weather.
Must be reliable and self motivated.
Must relate well with other team members.
Must have retail experience.

POSITION: GOLFER SERVICES ATTENDANT

DEPARTMENT: Golf
STATUS OF POSITION: SEASONAL

SCOPE & GENERAL PURPOSE:

The Golfer Services colleague will provide prompt, friendly service for our members and guests. Duties/responsibilities for Golfer Services are as follows:

RESPONSIBILITIES:

Greet members and guests prior to and after golf
Accurately anticipate and communicate guests needs with other departments through radio headsets
Assist in the organization and set up of golf tournaments under the direction of the front shop
Keep entire front area clean from the club drop area to the back gate (including putting green)
Clean clubs for all guests and members
Be responsible for the rental of clubs and their return
Be responsible for the rental of golf carts and their return
General cleanliness and maintenance of golf carts
Monitor damage to both golf carts and rental clubs (take appropriate action if necessary)
Dispense range balls to members and guests
Keep driving range area clean and organized
Help set up and tear down of golf clinics
Handle customer comments/complaints

QUALIFICATIONS:

Golf knowledge preferred but not mandatory
Must have exceptional communication skills
Must be a team player
Must enjoy working a variety of shifts
Must be physically fit & enjoy working outdoors

ENVIRONMENTAL RESPONSIBILITIES:

Recycling all plastic containers, cans and paper products